Widerrufsbelehrung

Customer's Right of Withdrawal

The customer has the right of withdrawal in accordance with the following provisions, whereby the customer is a natural person completing a legal transaction for purposes which cannot substantially be ascribed to either commercial activities or professional activities as a freelancer:

 

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days, without giving any reason. The withdrawal period is fourteen days from the day.

  • either you or a third party designated by you, who is not the carrier, has accepted delivery of the goods, if you have ordered one or several items as a combined order and the item or items are delivered as a combined delivery;
  • either you or a third party designated by you, who is not the carrier, has accepted delivery of the last goods in your order, if you have ordered several items as a combined order and the items are delivered singly;
  • either you or a third party designated by you, who is not the carrier, has accepted delivery of the last partial consignment or the last item in your order, if you have ordered goods to be delivered in several consignments or singly;

Should more than one of these options be the case, the withdrawal period begins on the day either you or a third party designated by you, who is not the carrier, has accepted delivery of the last goods or the last partial consignment or the last item in your order.

To exercise your right of withdrawal, please inform us (email: service@torchpack.com) of your decision to withdraw from this contract by sending us an unequivocal statement (e.g. via a mailed letter, fax or email). You can use the attached withdrawal form for this purpose, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to let us know about your decision to exercise your right of withdrawal before the withdrawal period has expired.

 

Consequences of withdrawal:

If you withdraw from your contract, we are obliged to refund all payments received from you, including delivery payments (with the exception any of additional costs that may be incurred through your selecting a different type of delivery from the inexpensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment that you originally used to pay for your order, unless we have explicitly agreed on a different means of payment with you; in no case will you be expected to pay any extra fees for this refund.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first. You shall send back the goods or hand them over to us without delay and no later than fourteen days from the day on which you informed us of your decision to withdraw from this contract. To meet the deadline, send the goods back to us before expiry of the fourteen day period. The immediate costs for the return of goods will be paid for by you. You will be expected to compensate us for any diminished value of the goods only if this diminished value can be attributed to handling that is not necessary to establish the goods' condition, their qualities or proper functioning.

 

Exclusion from right of withdrawal :

The right of withdrawal does not apply to contracts

  • for delivery of goods that are not pre-fabricated and whose manufacture is significantly determined by the customer's individual selection or specifications or those which are clearly manufactured according to the customer's personal specifications,
  • for delivery of goods that may perish quickly or whose the expiry date may be soon exceeded,
  • for delivery of sealed goods that are not suitable for return due to health or hygiene requirements if the seal has been removed after delivery,
  • for delivery of goods if these have, due to their consistency, been inextricably mingled with other goods,
  • for delivery of alcoholic beverages whose price was agreed upon at the time the contract was completed, but which could only be delivered at the earliest 30 days after completion of the contract and whose current value is dependent on market fluctuations over which the trader has no control,
  • for delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.


Download the withdrawal form