The following terms of sale apply to products purchased from us. If any parts of our terms of sale are unclear or if you have any questions, please contact us via our contact information.

Before placing your order, we suggest you either save or print a copy of these terms of sale for your records as a reference for your order. Please note that the terms are subject to change. Therefore, we recommend that you always read the terms and save or print out a copy before placing your order. To place an order via our online store, you must confirm that you have read and understood the terms of sale, otherwise you will not be able to complete the ordering process.

Please see the section "Definitions" below for an explanation of key terms used in our terms of sale.


If you wish to order goods from us, you can use the ordering process provided on our website to place your order. You can also place your order by phone or by mail (by email, order form or informal letter).

Every order you place represents an offer to buy our products. Orders must be accepted by us and we have the right to refuse your order at our discretion, for reasons including:

  1. We are unable to process your order because you have entered your information incorrectly, for example by entering the wrong credit or debit card number, wrong security code, incorrect billing information (e.g. if the billing information you submit does not correspond to the information given by the bank that has issued your card), incomplete or incorrect delivery address (i.e. street, city, county or zip code) or information given with the intent to deceive, or if there is
  2. an error on our website regarding the products you have ordered, for example the price or the product description given on our website, or
  3. if the products you have ordered are no longer available on our website.


If we are unable to accept your order, we will send an email to the address you have provided us with, stating the reasons for refusing your order.

If you place your order by phone or mail without giving us your email address, we will contact you via the contact details provided and work with you to try and resolve the issue that has caused your order to be rejected.

If you place an order via our website, we will send you an email confirming that we have received your order. This will generally occur within a few minutes. If you do not receive an email, call us before trying to place your order for the same item again. Please note: the confirmation mail stating that we have received your order does not represent acceptance of your order.

We are deemed to have accepted your order only upon all or part of the ordered products being shipped to you. If you have placed your order via our website, we will send you an email as soon as we ship all or the first ordered products to you, which will confirm our acceptance of your order. A contract of sale is made as soon as we send you an email confirming shipping or, if you have placed your order by phone or by mail, as soon as we ship all or the first consignment of the products you have ordered.

We will take all reasonable steps to ensure that the prices and other information regarding our products on our website are correct. In case of any errors regarding the products you have ordered, we may refuse your order as per the above point 1(b). If we refuse your order due to an error, we will inform you of this via the email address provided or, if you have placed your order by phone or mail, via the contact details provided, and ask you whether you would like to order the respective items again once we have corrected the error. If we have already accepted your order and informed you of this, we will not ask you to pay a higher price for the product you have ordered than that stated on our website at the time of your order. If we have sent you a product that deviates from the product description on our website at the time of your order, you have the right to return the product. Please see below for our guidelines on returns and exchanges.

If you have any questions, suggestions or criticism regarding the acceptance of your order or if you believe that your order was refused in error, please contact us via the CONTACT link on our online store or write to the following email address: info@torchpack.com.



We reserve the right to alter the information regarding the products displayed on our website, for example information on prices or product descriptions, at any time and without prior notice. We will however not change the price, product description or availability once we have accepted your order, thereby agreeing to ship these products to you.



If you have created an account with us, you can track the status of your order via your account.



Gift cards, once purchased, cannot be returned or redeemed for cash, unless required by law.

Our gift cards and vouchers are valid for an unlimited amount of time.

Vouchers are non-transferrable and cannot be redeemed for cash, unless required by law.

We cannot replace any lost, stolen or destroyed gift cards or vouchers.



Products ordered from our website can be shipped internationally. Please click here to see which countries we deliver to.

Costs of shipping and delivery will vary according to the value of your order, country of destination and your preferred delivery time. Please click here for a list of our shipping and delivery costs as well as our terms of delivery.

The title to all products shipped to you passes over to you once you have received them. As soon as the products have been delivered to you, you are liable for the products as well as for any possible ensuing loss or damage.

The title for any products we ship to you does not pass over to you until the entire payment has been made.



In case of delivery shortfalls, products will be shipped to you via standard mail with no extra shipping or delivery charges as soon as they are available again. Please note that the payable amount will not be charged to your credit card until the temporarily unavailable product is shipped to you.

If your order cannot be delivered within thirty (30) days of placing your order, we will notify you via the email address you have provided or, if you have placed your order by phone or mail, using the contact details provided. In this case, we will ask you whether you want us to deliver the temporarily unavailable products as soon as these are available again, or whether you would prefer to cancel your order. If we receive no reply to our email or voice message, we will take this to mean that you do not wish to cancel your order and we will ship the product to you as soon as it is available once more.

In case of delayed delivery, you can cancel your order at any time before delivery by calling us or sending as a message via CONTACT.



We reserve the right to change the prices of our products at any time. But once we have accepted your order, we will not change the price of the ordered product.

We offer you several different secure payment options so that you can choose the payment method that's best for you. Shipping costs may vary according to the method of payment you choose.

1. Giropay online bank transfer

Pay online - quickly, easily and protected by the highest security standards - using giropay. Giropay is an online payment method available at over 1 500 banks. Based on the online banking system using PIN and TAN codes, it allows you to pay quickly, easily and safely via online bank transfer - directly from the page.

All you need is a checking account registered for online banking at one of the participating banks. For yourself as a buyer, using giropay is free of charge.

2. Credit Cards

You can also pay for your order securely, quickly and easily using your credit card. We accept the following credit cards:

  • MasterCard
  • VISA

Once you have placed your order, the total price of your order will be "frozen" on your credit card. Once the amount "frozen" on your card is authorized by your bank, we will charge the cost of your order to your credit card shortly before we ship all the goods you have ordered, or the first part of them, to you. Please note that "freezing" the amount on your card or charging it to your card does not constitute acceptance of your order.

If you cancel your order as per the above point 6 , the authorized "frozen" amount on your credit card will generally be unlocked with three (3) to five (5) working days after cancellation.

3. PayPal

Pay for your order using the bank data (bank account or credit card) submitted to your PayPal account. All you have to do is set up a PayPal account and you can use your email address and password to pay for your purchases. PayPal's buyer protection is an additional advantage.

For more information regarding methods of payment, please click here:



As a rule, your goods will be delivered in neutral packaging by the post office/ DHL or a private delivery firm. Deliveries will be made as quickly as possible. Generally, your delivery will reach you within a week. If we do not have the article in stock, we reserve the right to either not deliver it or to deliver a product of the same quality and price.
Unfortunately, all delivery services refuse to deliver to post office boxes or to general delivery. We do however deliver to automated package booths. Simply enter your package booth information as your delivery address.

For deliveries to countries outside the European Union, tariff or custom fees may be charged as soon as the package reaches its destination country. Clearance fees must be paid by you, we have no influence on these fees and cannot predict how high they will be. Customs regulations vary widely from country to country. Please consult your local customs office for more information. Please note, that as an importer, you are responsible for following the applicable regulations in your country.

Quality control of the products purchased by our customers is very important to us to ensure customer satisfaction. For this reason, you may not falsely declare that you are one of our authorized sales partners or are qualified for resale of our products. We reserve the right to refuse to accept your order if we believe that you intend to resell our products.



If you are not satisfied with your order, you can ship it back to us and either exchange it or have it refunded.


If your product is damaged upon receipt, does not correspond to the description given on our website, or turns out to be defective after you have received it, you can have your order refunded by: (i) shipping it back to us using our returns label which you can print out via the link in "My account" or (ii) sending us an email to info@torchpack.com or (iii) calling us.

If you submit your request for a refund by phone or email, we may ask you to ship the products back to us before we start processing your refund.

In order to return the product you will need a link which you can use to print out your returns label. You will find this link under "My account" on our website, or we will email it to you. If you ship the product back to us, please remember to state the reason for the return, i.e. whether the product is defective or damaged or does not correspond to the description given on our website.

As soon as we have received the product and have sent you confirmation that you have received a defective or damaged product or one that does not correspond to the description given on our website, we will refund the costs of the product, shipping and delivery costs as well as any customs fees you have paid. As a rule, we will issue your refund within fourteen (14) days after we have received the product. Under certain circumstances this amount may not show up on your credit card or bank statement until later.

If you return your order without a receipt or similar proof of purchase, you will be issued a voucher valued at the last known price of the product.

If, after checking the product returned by you, we have reasonable grounds to believe that the product is not defective, you will not be eligible for a refund and we will return the product to you. This rule does not entail forfeiting your legal rights in this matter.



If you are not satisfied with your order or if we have sent you an email confirming that we are processing your order, but you decide that you want to cancel it, you can do the following to submit a request for a refund: (i) ship it back to us using our returns label which you can print out via the link in "My account" or (ii) send us an email to info@torchpack.com or (iii) call us.

The recipient can print out the returns label via the link we provide in order to return the products to us. But please note that there is a charge for this service which will be deducted from your refund. Please see the section on returns and exchanges in the FAQs for details of the amounts charged. You must excercise your right to return within seven (7) days after receipt of your order. Products for which you have submitted a request for refund must remain in your possession and be treated with care until you return them to us. If you return a product to us, the price of the returned product as well as the original shipping costs will be refunded to the card used for your order. Please note: if you contact us by phone or by email, you still have to ship the products back to us. If you do not return the product for which we have granted a refund, we may have the goods picked up from you if indicated and bill you for all costs connected with pickup. All purchases will be refunded to the original means of payment.

If you return your order without a receipt or similar proof of purchase, you will be issued a voucher valued at the last known price of the product.



Withdrawal notice

You can withdraw from your contract within 14 days in writing (e.g. a letter, fax or email) without stating a reason or, if the purchase has been delivered to you before the cancellation period has elapsed, by sending it back to us. The cancellation period begins after receiving written notification, however not before the goods have been delivered to the recipient (in the case of repeated deliveries of similar goods, not before the first partial delivery) and not before our legal information obligations have been fulfilled. To comply with the time limit, a timely cancellation or return of the goods is sufficient.

Please send notice of withdrawal / product returns to the following address:

Cool Male Stuff UG (haftungsbeschränkt)
Erdmannstr. 12
10827 Berlin
Email: info@torchpack.com

Consequences of withdrawal:

If a cancellation is effective, both sides shall return the goods and payments received as well as any further utilization (e.g. interest). If you are unable to return or surrender the goods delivered to you and their utilization (e.g. use advantage) or only in a lesser condition, then you must compensate us. With respect to the surrender of goods, this does not apply if degradation in quality can be traced solely to testing the product - as one would do in a store. You can avoid having to compensate for a degradation of quality by not using the product as if it were your property and not handling it in a manner that would depreciate its value. Goods consignable by parcel shipment may be returned at our risk. You must pay the shipping costs for the return if the goods delivered correspond to those ordered and if the price of the returned goods does not exceed the amount of 40 €. Otherwise, you can return the goods within 14 days at no charge. Goods not consignable by parcel shipment will be picked up at your address. 



If you place an order from our website, we will receive personal data from you. We use your personal data to process your order, to deliver your order and for other, limited, purposes. Your personal data will be obtained and used according to the provisions listed in our privacy policy, which you can read here.



English law shall apply for these Terms and Conditions and all legal relationships between us, Tom Rocket Ltd, and you.

Failure by either party to exercise the rights under this contract does not result in either party's waivering these rights.

If one provision in a contract is ineffective or not enforceable, then this provision shall be deleted without affecting the effectiveness of all remaining provisions.

No third party has the right to apply the provisions stipulated in a contract.

We reserve the right to change or adjust these terms of sale as needed at any time.



If you have any questions or suggestions or require further information regarding our terms of sale, our website or our products, please contact us either via the contact form on our website or using the following contact information:

Cool Male Stuff UG
Erdmannstrasse 12
10827 Berlin




"delayed orders"

Products you have ordered that are currently not available;


The contract between you and us concerning the sales and purchase of products, consisting of your order, our acceptance of your order and these terms of sale;

"gift cards"
A pre-paid card which you can use to purchase products from our website.

The products we sell.

A voucher in the form of a gift card which we will issue to you in some cases, for example as a refund if you return a product without proof of purchase.

Your offer to us to purchase a certain product for a certain price;

"terms of sale"
These terms and conditions of sale for purchasing products from us;

Our website www.torchpack.com;